Shared Services Excellence
September 22nd-23rd, 2011 Millennium Hongqiao Hotel Shanghai, China
Introduction
As Shared Services and Business Process Outsourcing (BPO)
have expanded and matured, the opportunities and options
for businesses and organisations, and Shared Services
practitioners have also greatly increased. The big questions
for those embarking on a Shared Services or BPO
implementation are the ¡°what, how, when and where?¡±
The initial part of this interactive training session really is a Shared Services and BPO ¡°boot camp¡±. It has been designed to take attendees through all the key decision points and critical success factors for any Shared Services or BPO implementation; performing the cost V bene t analysis. In addition, this session will review and comment on current trends in Shared Services and BPO, both globally and in China.
Having established your new Shared Service Organisation it is important not to just sit back and congratulate yourself, Shared Service Optimisation and Continuous Process Improvement will ensure your organisation stays leading edge.
To this end it has been decided to split the two day course in to two distinct modules. Day one will cover all the decision points involved in getting to the initial Shared Service model and day two will take us through how we evaluate our performance, interact with our customers and optimise our solution.
The initial part of this interactive training session really is a Shared Services and BPO ¡°boot camp¡±. It has been designed to take attendees through all the key decision points and critical success factors for any Shared Services or BPO implementation; performing the cost V bene t analysis. In addition, this session will review and comment on current trends in Shared Services and BPO, both globally and in China.
Having established your new Shared Service Organisation it is important not to just sit back and congratulate yourself, Shared Service Optimisation and Continuous Process Improvement will ensure your organisation stays leading edge.
To this end it has been decided to split the two day course in to two distinct modules. Day one will cover all the decision points involved in getting to the initial Shared Service model and day two will take us through how we evaluate our performance, interact with our customers and optimise our solution.
| Who Should Attend? | |
 |
CEO's |
|
CFOs |
|
ClOs |
|
Heads of HR, Finance and IT |
|
Controllers |
|
Shared Services Directors and Senior Managers |
Course Trainer
Grant Farrell is currently the Managing Director of Chazey
Partners¡¯ operation in Canada after previously being based in
Europe.Grant is a quali ed Chartered Accountant with a BSc (Hons) in Engineering.
He has been with Chazey Partners for over 4 years and has successfully led the implementation of both Global and European Shared Service Organizations for a multitude of clients in both the public and private sectors.
Some of these clients are listed below:
¡ñ Agrium;
¡ñ Government of New Brunswick;
¡ñ May Gurney;
¡ñ Travelport;
¡ñ Avid Technology
In his time with Chazey, Grant has also hosted a variety of workshops on Shared Services / BPO and Business Case derivation.
Prior to joining Chazey Partners Grant was the European Controller for Shared Services Interpublic, where he was responsible for the establishment and daily operations of the organization. Prior to that, he was responsible for the set up and operations of the European Shared Services Organization for McGraw-Hill, based out of Maidenhead in the UK.
In his ¡®pre-Chazey¡¯ life Grant has worked in many European Countries and has worked for both Private and Public sector clients, some of which are listed below:
¡ñ Interpublic;
¡ñ McGraw-Hill;
¡ñ Global One Telecommunications;
¡ñ Sprint Telecommunications;
¡ñ Eaton Corporation;
¡ñ Hill Samuel Bank Limited;
¡ñ Deloitte.
Seminar Outline
DAY ONE |
|
| Session One | Setting the Scene |
| Other Factors to consider when Planning and Launching Shared Services or BPO | |
| Session Two | Shared Services or Outsourcing what is the trend? |
| Best Practice Business Cases for Shared Services and BPO Sourcing Solutions | |
DAY TWO |
|
| Session Three | Stabilisation and Optimisation of the Shared Service Centre |
| Session Four | Stabilisation and Optimisation of the Shared Service Centre (Cont) |
Testimonials
| Grant worked with ISA on the creation of a new Shared Service organization. He comes with knowledge, and experience that was delivered with consummate ease and professionalism. He has an excellent blend of consultant¡¯s capabilities and project delivery. |
| --David Whelbourn, MBA PMP |
| Grant has been a pleasure to work with and his experience in managing the deployment of Shared Services Organisations has proved invaluable. His calm, cool headed, project management skills were a real asset to our business during this time of upheaval and change for our business. |
| --Geo Burton, Shared Services Deployment Project Manager May Gurney Ltd |
| Grant stepped into the Avid project at an interesting time and had to be very resourceful and creative in order to keep the momentum going. His positive attitude and resilient good humour were also a great help, especially when the going got tough! |
| --Emer O'Kelly, European Finance Director Avid Technology |
| Registration--->Click Here! | |
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marketing@merisis-asia.com |
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+86 21 6227 8218 |